Terms of service

 

Welcome to TheUlluu. Thank you for visiting our website (www.theulluu.com). By continuing to browse and use our platform, you agree to the terms laid out below. These terms are designed to ensure a smooth and transparent shopping experience for everyone.

1. About Us

 

TheUlluu is a curated fashion destination for the modern woman. Every piece is thoughtfully designed, and our goal is to bring comfort, style, and quality together under one roof.

2. Using Our Website

 

When you shop with us or interact with our website, you agree to use it respectfully and lawfully. We’ve built this space for a seamless experience and appreciate your cooperation in keeping it that way.

3. Orders & Payments

 

Once you place an order, you will receive a confirmation email. All orders are subject to availability and acceptance. We reserve the right to cancel or delay any order due to unforeseen issues, but we’ll always keep you informed.

All prices are listed in INR and include taxes unless stated otherwise. Payments are accepted via secure and trusted gateways.

4. Shipping

 

We offer nationwide shipping across India and currently ship internationally to the UAE and the USA.

• Processing Time: Orders are typically processed within 1–3 business days.
  
  

• Domestic Delivery: 5–7 business days for most locations within India.
  
  

• International Delivery: 7–14 business days, depending on the destination and customs process.
  
  

Shipping fees are calculated at checkout based on your delivery address. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

We work with trusted courier partners to ensure timely delivery, but delays may occasionally occur due to logistics or customs. — We appreciate your understanding in such cases.

5. Returns & Exchanges

 

We understand that sometimes things don’t work out. You may request a return or exchange within 7 days of delivery, as long as:

• The item is unused and unwashed
  
  

• All original tags are intact
  
  

• It’s in its original packaging
  
  

To request a return, please reach out to our support team with your order number and reason. Refunds (where applicable) will be processed using the original payment method or as store credit, depending on the situation.

6. Product Information

 

We do our best to ensure all product descriptions, images, and details are accurate. Slight variations in color or texture may occur due to lighting or screen settings. These are not considered defects.

7. Intellectual Property

 

All content on this website including images, graphics, designs, and text belongs to TheUlluu and is protected by intellectual property rights. Please do not reuse or replicate our content without permission.

8. Privacy & Security

 

Your privacy matters to us. Any personal information shared with us is kept secure and used only to improve your shopping experience. We never share your data with third parties without your consent.

(For more details, refer to our [Privacy Policy].)

9. Updates to Our Terms

 

We may revise these Terms & Conditions from time to time to reflect changes in law, business, or customer feedback. The latest version will always be available on our website. Your continued use of the website means you accept these updates.

10. Need Help?

 

We’re here for you.

 

• Email: support@theulluu.com
  
  

• Phone: 9311505497
  
  

• Instagram: @theulluu
  
  

• Support Hours: Monday–Saturday, 10 AM – 6 PM
  
  

11. Policy Updates

 

We may revise or update these Terms & Conditions from time to time as our business evolves, new features are added, or regulations change. The most current version will always be available on our website.

By continuing to use our website after any updates, you agree to the revised terms. We encourage you to review this page periodically to stay informed.

We truly appreciate your trust in us. Thank you for being part of TheUlluu story.